Customer Satisfaction Results

The opinions and comments of customers is central to our efforts to measure and continually improve standards within the BCS network. Therefore, a Freepost satisfaction survey card managed independently of the BCS garage and Bosch is in operation. The satisfaction survey cards are freely available from all BCS garages or you may download a version from this page.

We would like to share with you the customer feedback so far received from Clive Atthowe Tuning .

Clive Atthowe Tuning has had 43 customer satisfaction reviews returned.

First Contact:

Q. If you initially telephoned the Bosch Car Service garage, was your call handled promptly?
Yes	86%
No	0%
N/A	4,7%

Q. How would you rate the first person who responded to you?
Helpfulness:
Excellent	93%
Good	4,7%
Poor	0%
Unsatisfactory	0%
Efficiency:
Excellent	90,7%
Good	7%
Poor	0%
Unsatisfactory	0%
Politeness:
Excellent	88,4%
Good	9,3%
Poor	0%
Unsatisfactory	0%

Booking Arrangements:
Did the Bosch Car Service garage…

Q. Understand your requirements?
Yes	100%
No	0%

Q. Provide a clear explanation of the work to be carried out?
Yes	95,3%
No	0%

Administration:

Q. Was your vehicle ready for collection within the time agreed?
Yes	97,7%
No	0%
N/A	2,3%

Q. Has all work originally agreed been completed?
Yes	100%
No	0%

Summary:

Q. Overall how would you rate the service given?
Excellent	93%
Good	7%
Poor	0%
Unsatisfactory	0%

Q. Based on your overall experience, would you use this Bosch Car Service garage again?
Yes	100%
No	0%